We are not liable for any damages resulting from the use, inability to use or performance of any of the products offered to us, even if they have indicated the possibility of such damages. The applicable law may not permit the limitation or exclusion of liability for incidental or consequential damages, so it does not necessarily include the limitations or exceptions of the above liability.
All items must be returned new, unused and with all Ashyaat and designer garment tags still attached within 3 days of receiving your product. Returns that do not meet our policy will not be accepted and sent back to the customer.
If the customer has received the same requested item and size and asked to return it he will be charged 30 $ for GCC, 5 JDs for Jordan and 30 AED for UAE customers.
In case of receiving the wrong item, the return will be free of charge unless the customer asked for a different item so he will be charged 30 $ for GCC, 5 JDs for Jordan and 30 AED for UAE customers.
Please take care trying on items as all products must be returned in a new and unused condition with all Ashyaat and designer garment tags still attached within 48 hours.
The Items that cannot be returned
Due to product limitations and hygienic reasons, all Gesmak VIP products can’t be returned unless the customer received the wrong item he needs to contact us within 48 hours for the replacement.
Cash on Delivery (COD)
We will refund your Ashyaat account with store credit. You can use this store credit towards a future purchase and will be valid for 1 year.
For technical errors such as double charged and cases where the merchant is at total fault, monetary refund is required
The only available payment method is Cash on delivery.
The cash on delivery option is only available for Jordan and UAE.
Jordan: 3 JDs per order for normal order , 5 JDs per order for fast delivery.
UAE: 15 AED per order.
Refunds will be done only through the Original Mode of Payment.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
United Arab of Emirates is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules